Product details and materials
What materials are used?
Materials and finishes vary by design. Please check the individual product description and variant details before ordering. If a detail is not listed, contact us before purchasing.
Will my item look exactly like the photos?
We aim to represent each item accurately. Color can vary slightly across screens, and stone-like materials may vary in pattern or appearance. Please use the product images and listed dimensions as your guide.
Does the necklace include a chain?
Not always. Some listings or variants may be pendant-only or chain-only. Review the selected option carefully before checkout.
Orders and delivery
When will my order arrive?
Available shipping methods, charges, and estimated delivery information are shown during checkout. Delivery can vary by destination, carrier, and customs processing.
Will I receive tracking?
Tracking information will be sent when it is available for your shipment.
Can I change or cancel an order?
Contact us as soon as possible. Changes may not be possible once an order has entered fulfillment.
Returns and support
How do I request a return?
Read our Returns & Refunds page and contact us before sending any item back.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the issue so we can review it.
How can I contact AURAIS?
Use the contact form on our Contact page.